AI & Automation

AGM uses n8n workflows powered by AI (Claude/GPT) to automate the ticket lifecycle from creation to task assignment.

Workflow Chain

New Ticket → WF A (AI Classification & Assignment)
         → WF C (Solution Doc for Projects)
         → WF C2 (DTO Self-Assignment Detection)
         → WF D (Validation/Approval Handler)
         → WF E (BRD + ClickUp + Smart Assignment)
         → WF B (On Approval - Scope Doc + ClickUp)

Key Capabilities

• AI-powered ticket classification — Automatically determines category, priority, and appropriate team
• Intelligent routing — Category-based routing to IT, DTO, SAP, or Mercedes Benz teams
• Automated document generation — Scope documents, solution briefs, and BRDs generated by AI
• PDF creation — pdfmake generates professional PDF documents attached to GLPI tickets
• ClickUp integration — Tasks/lists created automatically based on ticket category
• Smart assignment — Technical skills matching for optimal engineer assignment