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GLPI Service Desk

URL: https://glpi.agmegypt.com Version: 11.0.6 Compose: D:\glpi\docker-compose.yml Timezone: Africa/Cairo (GMT+2)

Database Access​

docker exec glpi-db mysql -uglpi -pglpi_pass_2025 glpi

Business Calendar​

"AGM Business Hours" (id=1) — Sun-Thu 09:00-17:30 EET, linked to root entity and all 18 SLAs. 12 Egyptian public holidays configured.

Additional Fields Plugin​

Plugin v1.23.3 provides custom fields on Users and Tickets:

User Technical Skills (container id=1)​

  • Table: glpi_plugin_fields_usertechnicalskills
  • API: GET /apirest.php/PluginFieldsUsertechnicalskill?searchText[items_id]=190
  • Fields: skillsfield, roletitlefield, departmentfield
  • 33 users populated across DTO, IT, SAP/Enterprise, Software/Magentis

Ticket Type (container id=2)​

  • Table: glpi_plugin_fields_ticketinfos
  • Field: tickettypefield (dropdown: System Issue, New Project, Cycle Adjustment, Administration)
  • Display condition: Only when category is SAP S4/Hana (id=24) or Mercedes Benz (id=139)

Webhooks​

  • #1 (New Ticket): Filter Type=Request, payload includes ticket_id, name, content, type, itilcategories_id
  • #2 (Approved/Rejected): No filter, payload includes validation_id, ticket_id, status
  • #3 (Ticket Updated): Filter Type=Request, payload includes assigned_user_id, assigned_group_id

Notifications​

Custom notification templates for New (2), DTO (83), Infra (84), SAP (85), Solved (86), Closed (87), Followup (88), Task (89).