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Approval Workflows

GLPI ticket approvals are handled through validations, which trigger n8n workflows via webhooks.

Validation Types​

Standard Approval (WF B)​

  • Triggered by Webhook #2 when any ticket is approved
  • Generates scope document and creates ClickUp task

DTO Validation (WF C2 → D → E)​

  • Multi-phase approval for project tickets
  • DTO member validates solution document
  • On approval, BRD is generated and ClickUp task created with smart assignment
  • On rejection, AI regenerates the solution document

Webhook Payloads​

Webhook #2 sends:

{
  "validation_id": 123,
  "ticket_id": 456,
  "validator_id": 78,
  "status": 3,
  "comment_validation": "Approved",
  "comment_submission": "Please review"
}

Status values: 2 = Waiting, 3 = Approved, 4 = Rejected