Aftersales 90-Day Onboarding
A structured 3-pillar onboarding program for aftersales team members.
Structure
- 3 Pillars mapped as Courses in Zoho People LMS
- Learning Plan with sequential locking (must complete Pillar 1 before Pillar 2)
- Probation Certificate issued at Week 12 upon successful completion
Timeline
| Phase | Duration | Focus |
|---|---|---|
| Pillar 1 | Weeks 1-4 | Foundation & orientation |
| Pillar 2 | Weeks 5-8 | Technical skills & processes |
| Pillar 3 | Weeks 9-12 | Advanced topics & certification |